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Restore Trust in Your Financial Services Calls
The TNS Enterprise Product Suite helps improve and protect financial enterprises’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This reassures customers that a call from a bank, financial adviser or mortgage provider is genuine, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers and prospects.
Trusted By Industry Leaders
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130%
Increase in customer answer rate for a corporate advisory firm's debt management client using Enterprise Branded Calling.
700+
Financial brands using TNS Enterprise Product Suite.
130k
Spoofed calls blocked for one bank within the first few months of deployment.
146M
Branded calls delivered within the financial industry in 2024.
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Customer Interactions TNS Supports
- Discussing policies
- Completing applications
- Confirming details
- Upselling
- Responding to online enquiries
- Case/claim status
- Fraud alerts
- Payment verification
- Account recovery
- Transaction notifications
- Payment reminders
- Appointment confirmation
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Benefits of the TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers and prospects that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significantly reduces fraud attempts
- Protects brand reputation
- Reduces exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
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Risks That TNS Helps Prevent
- Customer trust erodes from spoofing and impersonation attacks
- Customers ignore legitimate fraud alerts because they fear scam calls
- Spoofed calls increase callback attempts, agent workload, and contact costs
- Ghost tax filers
- IRS tax scam calls
- Unpaid toll scams
- Student loan payment scams
- Fund recovery scams
- Financial hardship loan center scams
- Cryptocurrency scams
TNS Branding and Call Authentication Suite Products
Spoof Protection
Scammers use legitimate business phone numbers to place fake calls, damaging trust and blocking engagement. Spoof Protection authenticates outbound calls to reduce the risk that fraudsters impersonate phone numbers or calls are flagged due to spoofing, ultimately helping businesses stay recognized and avoiding caller ID spam triggers.
Telephone Number Reputation Monitoring
Businesses often lack visibility into how their phone numbers are labeled, leaving them unaware when calls are flagged as spam or blocked. TNS provides real-time monitoring, caller ID reputation insights and a phone number reputation score so businesses can proactively manage issues that impact call deliverability and engagement.
Enterprise Branded Calling
Declining answer rates occur when calls appear unknown or when business calls are mislabeled as spam. TNS helps to restore trust and signal legitimacy by enabling calls to display a verified name and logo, reducing spam labeling, minimizing caller ID spam label exposure helping stop caller ID blocks, and increasing engagement and response rates.
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Protect Outbound Calls with Financial Services Branded Calling
Voice remains the preferred communication method for 64% of consumers when dealing with financial institutions, but without caller ID, most US adults will not pick up the phone. With 74% of people reporting an increase in robocall scams that spoof legitimate financial companies’ phone numbers, nearly three in four people are refusing to answer unidentifiable calls. Learn more about TNS’s independent research into demand for financial services branded calling.