TruNumber Finder
Keep Track of the Millions of Telephone Numbers Ported Each Year
Eliminating Customer Challenges with TruNumber Finder
Complexity in Number Portability
Customer service and network operation teams struggle with the complexity of tracking and managing ported numbers, leading to delays and errors in service provisioning. TruNumber Finder is a web-based, cost-effective platform that allows customer queries to be answered confidently, accurately and quickly.
Tackling Customer Dissatisfaction
Slow resolution of call completion issues and number porting problems can lead to customer dissatisfaction and increased churn rates. These challenges can be minimized by providing customer service representatives with instant access to accurate information that validates whether a person is a current customer, the company offers coverage in a specific area and the phone number was ported correctly.
Inconsistent Data Across Systems
Customer service, network operations and numbering administration teams often face issues with accessing accurate and real-time data. This leads to inefficiencies in troubleshooting and number management. TruNumber Finder aggregates number portability and routing data directly from the nation’s authoritative sources in real-time.
How TruNumber Finder can Help
Provides real-time, accurate data directly from the NPAC and the TRA LERG Routing Guide, helping CSPs make informed decisions quickly.
- Provides the most reliable view of a phone number or number block to manage disputes and accelerate resolutions
- Streamlines and simplifies network maintenance, network grooming and routing analysis by providing on demand real-time numbering information
- Allows for instant validation and access to critical attributes of phone numbers – from a single line up to 10,000 block lookup
Enhances efficiency by offering a single, web-based platform for querying phone numbers, porting history and routing information to reduce the time and effort needed to manage numbers.
- Provides a common way and view to access information, enabling the right team to take action
- Serves as a centralized hub for numbering assignment information, including ownership details, historic porting data and routing information to aid in accurate validation
- Improves employee efficiency as it eliminates the need to manually search disparate sources to find data
Helps CSPs quickly resolve customer issues related to call completion and number porting, leading to higher customer satisfaction and retention.
- Complete post-port validation ensures the number was ported correctly
- Enhances customer service by providing a full, fast and accurate view of the information needed to instantly troubleshoot customer-related issues
- Rapidly diagnose issues allowing for efficient onboarding of new customers
- Real-Time Access to Authoritative Data
- Streamlined Operations
- Improved Customer Service
Get Started with TruNumber Finder
TNS TruNumber Finder helps customer service representatives, number code administrators and network operators make informed, data-driven decisions, in real time so they can work more efficiently and effectively. By combining the authoritative numbering data from the U.S. Number Portability Administration Center (NPAC) and the TruOps Telecom Routing Administration (TRA) routing guide, number management is simplified, customer acquisition confirmations are streamlined and customer service is enhanced.
TruNumber Finder aggregates data to provide teams with a full, fast and accurate view of key phone number attributes, including line type, line information and line location. This numbering intelligence allows them to more easily trouble-shoot call-completion and number porting issues.
Featured Customers
Empowering Your Business
Customer Service Representatives
Answer customer queries confidently, accurately and quickly with TruNumber Finder. As a customer service rep, you can simply, seamlessly and securely validate if a person is a current customer, whether your company offers coverage in the customer’s area and whether the phone number was ported correctly.
Number Code Administrators
TruNumber Finder provides accurate data in real-time, so you can spend less time managing numbering resources and more time solving problems on your network. As a number code administrator, you can easily ensure the availability of adequate numbering assets and number blocks; eliminate numbers in a block owned by another provider; and look up, export and enter a number or range of numbers into the network system.
Network Operators
Get the data you need in real-time to answer customer queries and troubleshoot your network efficiently and accurately with TruNumber Finder. As a network operator, you can determine ownership information, access critical routing information to verify the port was completed, view phone number history and access administration information.
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Discover more about TNS TruNumber Finder and find out how to take your business to the next level.
FAQs
- How does TruNumber Finder help with phone number lookup?
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Access to phone number ownership is important. TruNumber Finder is a real-time, lookup tool designed for accessing authoritative information on phone number ownership. This allows operations and customer service team members to quickly and easily search for phone number attributes.
- How does TruNumber Finder build trust in communications?
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TruNumber Finder helps efficiently resolve customer service issues, reduce operational costs, and improve overall service performance. Whether you're validating a number before porting, confirming a successful transfer or resolving call issues. Overall, Finder simplifies number portability, eases customer dissatisfaction, and ensures access to accurate phone number data.
- How does TruNumber Finder aid in compliance?
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TruNumber Finder aids in compliance, by ensuring accurate numbering administration and porting compliance, reducing the risk of regulatory penalties and operational errors.