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Restore Trust in Your Healthcare Organizations' Calls
The TNS Enterprise Product Suite helps improve and protect healthcare organizations’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This reassures customers and patients that calls from medical centers, hospitals and other health providers are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, higher quality calls and improved engagement.
Trusted by Industry Leaders
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41%
Increase in call answer rate for one nationwide healthcare provider using TNS Enterprise Branded Calling
64%
Of US adults are more willing to share personal information with their healthcare provider if the incoming call is branded
75%
Of consumers have missed calls from unknown numbers that they would have answered if the had know who was calling
9M+
Public Safety Branded Calls delivered by TNS each month to over 120 million consumers during the pandemic
Make Every Call Recognizable and Trusted
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Customer Interactions TNS Supports
- Health consultations
- Explaining test results
- Discussing treatment options
- Requesting consent for surgery or medical procedures
- Confirming appointments
- Responding to online enquiries
- Updating on claim status
- Confirming prescriptions
- Care notifications
- Prescription verification
- Insurance verification
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Benefits of the TNS Enterprise Product Suite for Healthcare
- Confirms origin of healthcare calls and brands them with provider name/logo
- Reassures patients that calls are legitimate, increasing answer rates
- Prevents legitimate calls from being mislabeled as spam
- Blocks fraudulent calls and reduces open enrollment scams
- Maintains HIPAA-compliant communications and protects organization reputation
- Delivers verified calls across 300M+ Android and iOS devices without an app download
- Increases answer rates
- Significantly reduces fraud attempts
- Protects brand reputation
- Reduces exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
TNS Branding and Call Authentication Suite Products
Spoof Protection
Scammers use legitimate business phone numbers to place fake calls, damaging trust and blocking engagement. Spoof Protection authenticates outbound calls to reduce the risk that fraudsters impersonate phone numbers or calls are flagged due to spoofing, ultimately helping businesses stay recognized and avoiding caller ID spam triggers.
Telephone Number Reputation Monitoring
Businesses often lack visibility into how their phone numbers are labeled, leaving them unaware when calls are flagged as spam or blocked. TNS provides real-time monitoring, caller ID reputation insights and a phone number reputation score so businesses can proactively manage issues that impact call deliverability and engagement.
Enterprise Branded Calling
Declining answer rates occur when calls appear unknown or when business calls are mislabeled as spam. TNS helps to restore trust and signal legitimacy by enabling calls to display a verified name and logo, reducing spam labeling, minimizing caller ID spam label exposure helping stop caller ID blocks, and increasing engagement and response rates.
Strengthen Patient Communications with Branded Calling
Whether to discuss test results, obtain treatment consent or finalize health plans, phone calls are a critical part of the relationship between healthcare organizations and their customers, with 65% of consumers agreeing they prefer to use the phone to talk with their healthcare provider ahead of using text messaging, apps or a website. But the fact is that many of these vital calls go unanswered if caller ID is not in place. Among the reasons why 72% of us refuse to answer unknown numbers include health insurance robocall scams, which have been experienced by nearly two in three US adults. Learn how healthcare branded calling can make all the difference to patient communications.