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Restore Trust in Your Retail Companies' Calls
The TNS Enterprise Product Suite helps improve and protect retailers’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This helps to reassure customers and prospects that calls are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers.
Trusted by Industry Leaders
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68%
of US adults would answer a call from a retail brand if its name/logo was displayed on their screen.
69%
of contact center professionals believe spam and fraud against commercial outbound calling is impacting their company's bottom line.
$1.5K
is the typical pre-authorized retail purchase quote from scam robocalls pretending to be Amazon, Walmart, and others.
1.5B
daily call events analyzed by TNS.
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Customer Interactions TNS Supports
- Order confirmation
- Completing account applications
- Upselling
- Responding to online enquiries
- Placing orders
- Complaint handling
- Refund processing
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Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers and prospects that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significant reduction in fraud attempts
- Protection of brand reputation
- Reduced exposure to fraud compensation claims
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
TNS Branding and Call Authentication Suite Products
Spoof Protection
Scammers use legitimate business phone numbers to place fake calls, damaging trust and blocking engagement. Spoof Protection authenticates outbound calls to reduce the risk that fraudsters impersonate phone numbers or calls are flagged due to spoofing, ultimately helping businesses stay recognized and avoiding caller ID spam triggers.
Telephone Number Reputation Monitoring
Businesses often lack visibility into how their phone numbers are labeled, leaving them unaware when calls are flagged as spam or blocked. TNS provides real-time monitoring, caller ID reputation insights and a phone number reputation score so businesses can proactively manage issues that impact call deliverability and engagement.
Enterprise Branded Calling
Declining answer rates occur when calls appear unknown or when business calls are mislabeled as spam. TNS helps to restore trust and signal legitimacy by enabling calls to display a verified name and logo, reducing spam labeling, minimizing caller ID spam label exposure helping stop caller ID blocks, and increasing engagement and response rates.
Protect Outbound Retail Calls with Branded Calling
Although more than half of US adults (52%) would still prefer to deal with big box stores, food delivery services and other retail brands by phone rather than text messaging, apps or a website, if there is no caller ID, nearly three in four consumers will not pick up a call from these businesses. With 72% of Americans reporting an increase in delivery, package or mail robocall scams in the last year, more people than ever are refusing to answer unidentifiable calls. Learn more about TNS’s independent research into demand for branded calling in the retail sector.