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Restore Trust in Your Hospitality and Travel Companies' Calls
The TNS Enterprise Product Suite helps improve and protect hospitality and travel brands’ outbound calling operations by authenticating and branding legitimate calls, while blocking spoof calls. This reassures customers that calls are legitimate, which helps to restore trust in voice calls and deliver increased answer rates, longer call durations and improved engagement with customers and prospects.
Trusted by Industry Leaders
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63%
of people have received or know of someone who has received an AI generated deepfake robocall.
65%
of US adults would answer a call from a hospitality or travel brand if the brand logo/name was displayed on their incoming call screen.
81%
or consumers would answer a branded phone call if it followed a recent action they had taken with that brand.
1.5B
daily call events analyzed by TNS.
Make Every Call Recognizable and Trusted
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Customer Interactions TNS Supports
- Verifying reservations
- Closing sales
- Upselling
- Communicating promotions
- Response to customer inquiries and complaints
- Notifying of changes to bookings
- Loyalty programs
- Itinerary changes
- Payment verifications
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Benefits of TNS Enterprise Product Suite
- Confirms origin of phone calls
- Brands legitimate calls with name and logo
- Blocks calls that do not originate from their identified number
- Reassures customers that calls are legitimate
- Helps prevent legitimate calls being labeled as spam
- Increases answer rates
- Significant reduction in fraud attempts
- Protection of brand reputation
- Improved customer loyalty and confidence
- Available without an app download, on 300m+ Android and iOS devices across the Verizon Wireless, AT&T, T-Mobile and UScellular networks
TNS Branding and Call Authentication Suite Products
Spoof Protection
Scammers use legitimate business phone numbers to place fake calls, damaging trust and blocking engagement. Spoof Protection authenticates outbound calls to reduce the risk that fraudsters impersonate phone numbers or calls are flagged due to spoofing, ultimately helping businesses stay recognized and avoiding caller ID spam triggers.
Telephone Number Reputation Monitoring
Businesses often lack visibility into how their phone numbers are labeled, leaving them unaware when calls are flagged as spam or blocked. TNS provides real-time monitoring, caller ID reputation insights and a phone number reputation score so businesses can proactively manage issues that impact call deliverability and engagement.
Enterprise Branded Calling
Declining answer rates occur when calls appear unknown or when business calls are mislabeled as spam. TNS helps to restore trust and signal legitimacy by enabling calls to display a verified name and logo, reducing spam labeling, minimizing caller ID spam label exposure helping stop caller ID blocks, and increasing engagement and response rates.
Protect Hospitality Outbound Calls with Branded Calling
Although 64% of people would prefer to deal with hospitality and travel brands, such as hotels, restaurants, airlines and tour operators, by phone rather than text messaging, apps or a website, nearly three in four will not answer calls from these and other businesses if caller ID is not in place. For high-touch hospitality brands that rely on the voice channel to create exceptional customer experiences, branded calling is a vital tool for building consumer confidence and loyalty. Learn more about TNS’s independent research into demand for branded calling in the hospitality industry.